SERVICES

With our team of bilingual and experienced engineers, we provide comprehensive solutions, from a critical IT infrastructure to round-the clock Data Center Operations and IT hardware maintenance support.
Uptime is of utmost importance in a data center as it directly impacts the reliability and availability of critical IT infrastructure and services. With our 24/7 Service Desk, we ensure seamless operations and timely response to deliver the tailored solutions that precisely meet your needs.
We ensure business continuity, customer satisfaction, data protection, regulatory compliance, and cost efficiency.

• Remote Hands Support / Onsite Support
• Device Installation and Decommission
• Data Center Capacity Management
• Data Center Move
• Asset Inventory Management
• Security and Audit Compliance
• Shipping and Receiving
• Vendor Management
• ITAD and Remarketing

Our skilled and bilingual engineers respond to and support clients in the installation, maintenance, and troubleshooting of various software and hardware, all while respecting workplace culture and environment, and complying with client rules.

• IMACD – Installs, Moves, Adds & Changes
• Desk-side Support
• Field Engineering
• OS Migration and Installation

Our round-the-clock availability features skilled bilingual IT engineers across Japan and other global locations.
With vast experience in onsite/offsite assistance and remote hands support, entrust us to keep your systems up and running without a hitch at all times.

• On Demand IT Resource
• Remote Hands Support
• PC/Server & Networks Setup Support
• OS/Application Installation and Migration
• Onsite/Offsite Technical Assistance and Troubleshooting
• Device Power Cycle
• Network Down Troubleshooting
• Copper and Fiber Patch

Our warehousing provides total security, equipped with cameras, temperature-controlled spaces, and precise inventory control.
Whether shipping or receiving locally or internationally, we keep track of your shipments to ensure safe and smooth delivery.

• Secured Storage
• Shipping and Receiving
• Express Delivery
• Inventory Management
• Audit Compliance

At Digital Smarthands, we provide a one-stop procurement solution for you.
Supported by our experienced procurement team with profound expertise in IT industry standards, we negotiate competitive prices through our extensive network of vendors.
Here, we simply bring to the table what’s best for your unique needs.
We can offer comprehensive services beyond procurement.
Our capabilities extend to expertly handling the installation of your acquired assets, as well as arranging asset disposition or remarketing of assets.

• One-stop Procurement (Apple, Cisco, DELL, etc.)
• Installation
• Shipment Management to Multiple Locations
• ITAD & Repurchare of Old Assets
• Office & Device Relocation

We offer ITAD solutions through our certified partners including the acquisition of a data erasure certificate and legal disposal certificate, and a sustainable solution such as repurchase of assets, etc. ensuring compliance at every step.
We can arrange a secured transportation for data devices that contain highly sensitive information Our secured transportation guarantees a seamless journey for your assets, ensuring the responsible management of your IT legacy.

• Data Wipe, Physical Destruction
• Data Erasure Certification
• Disposal Certification
• Repurchase of Assets

We offer a WiFi site survey designed to meet your specific needs, whether existing network issues fault-finding, assessing the suitability of your current infrastructure, or installing new network devices.
Our approach leverages the cutting-edge EKAHAU professional site survey software.

• Pre-Deployment and Post-Deployment Surveys
• Network Health Check Surveys
• Network Device Procurement and Installation

Our experienced project managers will oversee the entire operation, providing solutions and ensuring seamless execution.
We bring clarity to complexity, transforming your vision into reality with a myriad of tailored solutions designed for your project.
Whether managing a large-scale data center move, handling a multiple-location/country project, or any other project, you can rely on our one-stop service to meet all your complex IT needs.